For the past three years, the online version of L’Oréal’s Annual Report has been designed to ensure a level of accessibility well beyond the benchmark legal requirements. Since 2019, L’Oréal has achieved the highest, AAA rating, which attests to excellence in providing information, without discrimination. It also proves compliance with all best practices in terms of digital accessibility.


L’Oréal undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the strategy and actions detailed in its multi-year plan, which is currently being drawn up.

This declaration of accessibility applies to:

Compliance status

The L’Oréal 2021 Annual Report site is in total compliance with RGAA 4.1 Double-A (AA) level.

Test results

The compliance audit carried out by Ipedis reveals that 100% of the Double-A (AA) level RGAA 4.1 criteria are met.
• 60 compliant criteria
• 0 non-compliant criteria
• 46 non-applicable criteria

Non-accessible content

The content listed below is not accessible for the following reasons:


No audited items or criteria are non-compliant.

Derogations for disproportionate loading

No derogation identified

Content not subject to the obligation of accessibility

No content not subject to the accessibility obligation.

Establishment of this declaration of accessibility

This statement was made on 16/03/2022.
Technologies used for the creation of the website:
• JavaScript

The tests of the web pages were performed with the following combinations of user agents and screen readers:
• NVDA using Google Chrome

The following tools were used in the evaluation:
• Web Developer Toolbar
• Focus
• Contrast Color checker WCAG
• Accessibility insights for web
• AXE devtools

Pages of the site having been the subject of the verification of conformity:
Statutory information
Board of Directors
Executive Committee
Human relations
Financial performance
Cosmetics Market
Social & Environmental Performance
Global brands
L’Oréal Luxe
Research & Innovation
Finance & Legal
Innovative Beauty
This site has been eco-designed

Feedback and contact

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.
Contact the Finance department of L’Oréal Finance at the following email address: [email protected]

Contact channels

This procedure is to be applied in the following case:
You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.
• Write a message to the Defender of Rights
• Contact the Advocate’s delegate in your region
• Send a mail by post (free of charge, do not put a stamp)
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07